Privacy Policy

Last updated: June 2026

Introduction

At Another Space, your privacy matters. This Privacy Policy explains how Isobel Donaldson Limited (tranding as Another Space) collects, uses, stores and protects your personal information when you visit our website, make an enquiry, book a session or engage in coaching or consulting services.

Isobel Donaldson Limited is the data controller responsible for your personal information.

Company details

Isobel Donaldson Limited
11 Thornbridge Avenue
Manchester
M21 9DN

Companies House Registration Number: 11537341

For any questions relating to this Privacy Policy or how your data is handled, please contact us via the contact details provided on the website.

The information we collect

We may collect and process the following information:

Information you provide directly

This may include:

  • Your name

  • Email address

  • Telephone number

  • Organisation and job title

  • Information shared through contact forms

  • Information provided when booking a discovery call or session

  • Information shared during coaching or consulting engagements

  • Newsletter subscription preferences

  • Payment information necessary to arrange services

Information collected automatically

When you visit our website, Squarespace may collect certain information automatically, including:

  • Device and browser information

  • Website usage and interaction data

  • Pages visited

  • General location information based on your IP address

  • Referral sources

This information helps us understand how people use our website and improve the experience we provide.

How we use your information

We use your information to:

  • Respond to enquiries

  • Arrange and deliver discovery calls, coaching sessions, consulting services and workshops

  • Manage our relationship with clients

  • Send newsletters and relevant updates where you have chosen to receive them

  • Process payments and maintain financial records

  • Improve our website and services

  • Meet legal, regulatory and professional obligations

Our legal basis for processing your information

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to enter into or fulfil a contract with you, including arranging and delivering coaching or consulting services.

Consent

Where you have chosen to receive newsletters or marketing communications.

You can withdraw your consent at any time by using the unsubscribe link in emails or contacting us directly.

Legitimate interests

We may process your information where it is necessary for our legitimate interests, such as responding to enquiries, improving our services and maintaining effective business operations.

Legal obligation

We may process information where required to comply with legal or regulatory requirements.

Coaching and consulting confidentiality

Confidentiality is a fundamental part of the work we do.

Information shared within coaching, consulting and connection conversations will be treated as confidential and will not be disclosed to third parties without your permission.

The only exceptions are where there is a serious concern about your safety or the safety of another person, or where information is disclosed relating to serious criminal activity or where disclosure is required by law.

Where possible, and where it is appropriate to do so, we will make you aware that a conversation is approaching an area where confidentiality may need to be breached, giving you the opportunity to decide whether you wish to continue discussing that subject.

AI and digital tools

We may use digital tools, including artificial intelligence platforms such as ChatGPT and Claude, and creative tools such as Canva, to support activities including content creation, administration and business development.

No personally identifiable client information or confidential coaching or consulting information is entered into these AI platforms.

Third-party services

We use trusted third-party providers to operate our business. These may include:

  • Squarespace for website hosting, analytics, newsletter management and contact forms

  • Google Workspace for email and business communications

  • Acuity Scheduling and Google Meet for arranging and delivering online sessions

  • PayPal for processing payments

  • Canva for creating materials and resources

  • ChatGPT and Claude for non-confidential administrative and content support

These providers process information in accordance with their own privacy policies and security procedures.

How long we keep your information

We only keep personal information for as long as necessary for the purposes for which it was collected, including to fulfil legal, accounting and professional obligations.

The length of time information is retained will depend on the nature of the relationship and the services provided.

How we protect your information

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no digital transmission or storage system can be guaranteed to be completely secure.

International transfers

Some of the third-party services we use may store or process information outside the United Kingdom.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.

Your rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict or object to certain types of processing

  • Request transfer of your information to another provider where applicable

  • Withdraw consent for marketing communications

If you have concerns about how your information is handled, you have the right to complain to the Information Commissioner's Office (ICO).

Cookies

The Another Space website uses cookies and similar technologies through Squarespace to help the website function, understand visitor behaviour and improve the user experience.

You can manage your cookie preferences through your browser settings and any cookie controls made available on the website.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our services, technology or legal obligations.

The latest version will always be available on our website.